Hey there, so glad you checked in… hope you’re finding things to smile about in this strange & stressful moment in time & your loved ones are safe & healthy.
Along with all the other things, you might be wondering what’s up with the Betty biz concerning COVID-19 (Coronavirus)…
Here’s some A’s to those Q’s you’ve been asking:
Are you open?
Although, due to the active California statewide stay-at-home order, we’re currently running our back of house operations only, with reduced hours of 12-6pm (PST).
The health & safety of everyone in the Betty Family — our beloved customers & Ventura staff — is our top priority. That means, in-store shopping at Betty HQ in Downtown Ventura is delayed until further notice.
We’ll be keeping a diligent watch on the latest info from our local authorities for how to best maintain our operations, policies & all other business practices.
Are you still shipping online orders & are they safe?
We’re still working as hard as we possibly can to make sure that Betty gets to your door to bring you that bit of sunshine, beach & joy that we know you need (especially right now) for birthdays, anniversaries & special occasions.
Your orders are completely safe. Our local staff & team of studio artists in Bali are constantly making sure that all appropriate health & hygiene standards are adhered to via advice from the World Health Organization & California state departments.
We’re taking all measures necessary to ensure the safety of our customers on the receiving end.
Will my order come in time?
We’ve limited the on-site staff to none only than the Betty Boss Lady herself, Donna— who’ll be processing & packing your orders with love & care. Remote Betty staff are also supporting from the safety of their homes, working on their laptops.
With that in mind, orders are going out daily. And while the usual turn around time for outgoing orders is same day, to 1-2 business days — with the current COVID-19 conditions — it’s taking a possible extra day (in some cases 2 days) depending on the nature of the order.
We’re getting the most current updates from USPS (our shipping courier) … and as of now, all deliveries are running on-time & are not expected to be delayed.
What else should I know about my Betty Orders right now?
In an effort to make sure that you’re absolutely confident with your order, we’re temporarily:
- Extending our exchange policy from 14 days to 30 days
- Extending our product guarantee polices by 30 days
Thank you, we love you, we miss you
Donna & the Betty Family