Hey there, so glad you checked in… hope you’re finding things to smile about in this strange and stressful moment in time and your loved ones are safe and healthy.
Along with all the other things, you might be wondering what’s up with the Betty biz concerning COVID-19 (Coronavirus)…
Here’s some A’s to those Q’s you’ve been asking:
Are you open?
YES!.. Online 24/7 for you at bettybelts.com
IN-STORE SHOPPING is OPEN at a LIMITED CAPACITY at Betty HQ in Downtown due to current local restrictions on full business operations. We are diligently adhering to, and surpassing all sanitation recommendations to keep our beautiful shop, our beloved customers, and our dedicated staff as safe and healthy as possible under the current circumstances.
Betty’s Porch Pickup is also an great option for our locals and patrons who would like come in-person for their Betty goods, but do not feel fully comfortable shopping within the store.
How store porch pick-up works:
- First, shop online at bettybelts.com & fill your cart with Betty goodies. Place your order & at checkout choose the “I’ll pick it up myself” option as shown below:
- Second, follow the prompts to complete your order & the Betty Shop Babes will get to work on magically making it ready to grab & go on our shop porch.
- Then, swing by the shop at your scheduled date & time to swoop your Betty loot at our Downtown Ventura location:
- Enjoy your shiny new Bettys!
- Lastly, please REPEAT!
The health and safety of everyone in the Betty Family — our customers, staff, and community — is our top priority. We’re keeping a close watch on the latest info from our local authorities for how to best maintain our operations, policies, and all other business practices.
Are you still shipping online orders & are they safe?
We’re still working as hard as we possibly can to make sure that Betty gets to your door to bring you that bit of sunshine, beach and joy that we know you need (especially right now) for birthdays, anniversaries and special occasions.
Your orders are completely safe. Our local staff and team of studio artists in Bali are constantly making sure that all appropriate health and hygiene standards are adhered to via advice from the World Health Organization and California Department of Public Health.
We’re taking all measures necessary to ensure the safety of our customers on the receiving end.
Will my order come in time?
We’ve limited the staff to only the Betty Boss Lady herself, Donna, and a very small, dedicated crew who’ll be processing and packing your orders with a lot of love and care. Remote Betty staff are also supporting from the safety of their homes, working remotely.
With that in mind, orders are going out daily.
And while the usual turn around time for outgoing orders is same day, to 1-2 business days — with the current COVID-19 conditions — it’s taking a possible extra day (in some cases 2 days) depending on the nature of the order.
We’re getting the most current updates from USPS (our shipping courier) … and as of now, all deliveries are running on-time and are not expected to be delayed.
We’re so grateful for the dedicated staff on the front lines delivering Betty directly from our door to yours and your loved ones! Thank you USPS, you’re our lifeline!
What else should I know about my Betty Orders right now?
In an effort to make sure that you’re absolutely confident with your order, we’re temporarily:
- Extending our exchange policy from 14 days to 30 days
- Extending our product guarantee polices by 30 days
Get in touch via email any time with questions or concerns. We’re also happy to answer via text or phone 12-6pm (PST) at +1 (805) 648.6997
Thank you, we love you, we miss you
Donna & the Betty Family