Shipping – Exchanges – Returns

SHIPPING & TRACKING

We ship all orders via USPS, generally well within 48 hours from Ventura, California, Monday-Friday (Yes, we ship most Saturdays too, if possible).

  • Priority Mail can take up to 3 business days to U.S. destinations, despite what USPS may say, and on rare occasions even longer.
  • First Class (Slow Flat Rate) can take 2-10 days to U.S. destinations.
  • International destinations can take 6-30+ days depending on the import postal policy of each country.

You’ll receive tracking information as soon as your order is processed and ready to ship. It can take up to a day or two to be trackable, depending on when the label gets scanned by USPS.

Currently, orders received before 10:00 a.m. PST/PDT Monday-Friday are almost always shipped same-day, but there are exceptions to the rule, especially during a promotion or gifting holiday, so please calculate an extra day or two when you order just to be safe. If you are in a hurry, please pay for Priority Mail. Priority Mail orders ship first, followed by First Class orders. Orders with Free Shipping are processed last.

If you still have any questions or special requests, we can help. Just call or even better, text us at the retail store +1 (805) 400-2188 daily 12-6 PST. If we can’t pick up, it just means we have lots of customers in-shop and will call/text you back as soon as possible.

*Please note that policies are subject to change based on current USPS policy, International shipping conditions/stipulations, California statewide orders and mandates on limited/modified operations, and safety regulations.

EXCHANGES & RETURNS – 2026 HOLIDAY EXTENSION VALID THROUGH JANUARY 31, 2027 – SEE BELOW

STANDARD EXCHANGE POLICY: New, unused – unworn – undamaged – unsoiled mint condition items may be exchanged with proof of purchase for store credit only within (*30 DAYS*) of postal time stamp received via shipping, or date of in-store pickup for online orders, or within (*14 DAYS*) of an in-store purchase at our Ventura shop location.

Changed your mind or ordered the wrong size/color? Please follow these two steps:

Step one: Please email us at [email protected] with your order number, name, and details of the item(s) you wish to exchange, and the reason(s).

Step two: Ship the item(s) to us secured in protective packaging with your name, receipt/order number, and a note indicating the reason for return/exchange. If items arrive damaged from insufficient packaging, and/or in non-resalable condition from wear or damaging exposure/conditions, an exchange/store credit will not be issued.

Please mail your exchange to:

Betty Belts (EXCHANGE)
12 North Fir St.
Ventura, CA 93001

Online store credit will be applied in the form of a coupon code to use for online shopping at bettybelts.com.

OR

Visit us at our Ventura shop location to exchange the item(s) after following step one above. We’ll instruct you on further steps when you contact us with the details and nature of your order/purchase.

Something broken? Please also see our Product Guarantee.

**PLEASE NOTE** We do not cover the shipping cost for exchanges.

If you changed your mind or ordered the wrong size, you’ll need to cover the cost of return shipping. If you’re ordering a ring and aren’t sure which size to order, be sure to have a professional size your desired ring finger first, or order our nifty Ring Sizing Kit for just $2 (includes shipping).

The only exception to this policy is those very rare instances when an item has a manufacturing defect, or you received an incorrect order. If this is the case, please send us an email at [email protected], and we’ll send you a return shipping label for the defective/incorrect item(s), and arrange for a replacement/correct item(s).

FINAL SALE & NON-EXCHANGEABLE ITEMS

At Betty Belts, we want our customers to shop with confidence. While most eligible purchases may be exchanged under our standard exchange policy, certain products are considered Final Sale and are not eligible for exchanges or store credit.

The following product categories are excluded from our standard exchange policy:

  • Custom Items: Products specially customized or personalized for an individual customer.
  • Final Sale Merchandise: Sale or promotional products specifically identified as Final Sale at the time of purchase.
  • Made-to-Order Products (Printful): Products produced specifically for an order through our print-on-demand fulfillment partner, Printful.

These items are not eligible for exchanges, returns due to a change of mind, or store credit for reasons such as incorrect sizing supplied by the customer.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, contains a manufacturing defect, or you receive an incorrect item, please contact us at [email protected] with your order number, a description of the issue, and photographs when applicable.

We will review the issue and arrange an appropriate resolution, which may include a replacement or other remedy as required by applicable law.

For confirmed defective or incorrectly shipped merchandise, Betty Belts will provide a return shipping label when a return is necessary.

STANDARD EXCHANGES

All other eligible merchandise remains subject to our standard exchange policy. Approved exchanges are issued as Betty Belts store credit only, not cash refunds, and must meet our published condition and time requirements.

Please review our complete Shipping, Exchanges & Returns Policy for additional details.

*2026 HOLIDAY SEASON EXCHANGE EXTENSION*

Purchases made for end-of-year holiday gifts (including Christmas, Hanukkah, and other seasonal celebrations) during October, November, and December 2026 are eligible for an extended exchange period through January 31, 2027.

All other terms of our standard exchange policy remain in effect. Items must be new, unused, unworn, undamaged, unsoiled, and in mint condition, with proof of purchase. Exchanges are for store credit only. Customers are responsible for return shipping costs except in cases of manufacturing defects or incorrect orders. Items designated as final sale or non-exchangeable remain excluded from change-of-mind exchanges and store credit.

We offer this extended exchange period as a courtesy to customers who shop early and take advantage of seasonal promotions during the holiday season.