Shipping Exchanges Returns
*UPDATE: Due to COVID-19 conditions, please note that policies are subject to change based on current California statewide orders, mandates on limited/modified retail operations, and safety regulations concerning customer service and coronavirus.
SHIPPING & TRACKING
We ship all orders via USPS, generally well within 24 hours from Ventura, California, Mondays-Thursdays. (Yes, we ship Fridays and Saturdays too, if we can.)
Priority Mail can take up to 3 business days to U.S. destinations, despite what USPS may say. First Class (Slow Flat Rate) can take 2-10 days to U.S. destinations, 6-30+ days for international. You’ll receive tracking information as soon as your order is processed and ready to ship. It can take up to a day to be trackable, depending on when it gets scanned by USPS.
Orders received before 10:00 a.m. PST/PDT Monday-Thursday are almost always shipped same day, but there can occasionally be an exception, so please calculate an extra day when you order just to be safe.
If you have any questions or special needs, we can help. Just call or text us at the retail store +1(805)648-6997 Sunday – Wednesday 11-6 PST Thursday – Saturday 11-7. If we can’t pick up, it just means we got too busy with customers and will need to call/text you back.
EXCHANGES & RETURNS
Changed your mind or ordered the wrong size?
New, unused – unworn items may be exchanged for store credit only within (*30 DAYS*) of postal time stamp received via shipping, or, date of in-store purchase or pickup. (*TEMPORARY EXTENSION from 14 days to 30 days due to COVID-19*)
Please follow these two steps:
Step two: Ship the item(s) to us secured in protective packaging with receipt, and a note indicating reason for return to:
Betty Belts (RETURN) 12 North Fir St., Ventura, CA 93001
Return the item to us at our Ventura shop location after following step one above. We’ll instruct you on further steps when you contact us with the details and nature of your order.
Something broken? Please also see our Product Guarantee.
We cannot cover shipping cost for exchanges or returns except in those very rare instances when an item turns out to be defective, or what we sent was not what you ordered. If this is the case, please send us an email, and we’ll send you a return shipping label, and arrange for a replacement item.
If you changed your mind or ordered the wrong size, you’ll need to cover return shipping. If ordering a ring, and aren’t sure which size to order, be sure to have a professional size you first, or order our nifty ring sizing kit for just $2.