Shipping – Exchanges – Returns
SHIPPING & TRACKING
We ship all orders via USPS, generally well within 48 hours from Ventura, California, Monday-Friday (Yes, we ship most Saturdays too, if possible).
- Priority Mail can take up to 3 business days to U.S. destinations, despite what USPS may say, and on rare occasions even longer.
- First Class (Slow Flat Rate) can take 2-10 days to U.S. destinations.
- International destinations can take 6-30+ days depending on the import postal policy of each country.
You’ll receive tracking information as soon as your order is processed and ready to ship. It can take up to a day or two to be trackable, depending on when the label gets scanned by USPS.
Currently, orders received before 10:00 a.m. PST/PDT Monday-Friday are almost always shipped same-day, but there are exceptions to the rule, especially during a promotion or gifting holiday, so please calculate an extra day or two when you order just to be safe. If you are in a hurry, please pay for Priority Mail. We ship those first, then First Class, then orders that have Free Shipping selected ship last.
If you still have any questions or special requests, we can help. Just call or even better, text us at the retail store +1 (805) 648-6997 daily 12-6 PST. If we can’t pick up, it just means we have lots of customers in-shop and will call/text you back as soon as possible.
*Please note that policies are subject to change based on current USPS policy, International shipping conditions, California statewide orders and mandates on limited/modified operations, and safety regulations concerning customer service and Covid-19.
EXCHANGES & RETURNS
STANDARD EXCHANGE POLICY: New, unused – unworn – undamaged – unsoiled mint condition items may be exchanged with proof of purchase for store credit only within (*30 DAYS*) of postal time stamp received via shipping, or, date of in-store purchase or pickup for online orders, or, within (*14 DAYS*) of an in-store purchase at our Ventura shop location.
Changed your mind or ordered the wrong size/color? Please follow these two steps:
Step one: Please email us at firstname.lastname@example.org with your order number, name, and detail of item(s) you wish to exchange, and the reason(s).
Step two: Ship the item(s) to us secured in protective packaging with your name, receipt/order number, and a note indicating reason for return/exchange. Should items arrive damaged from insufficient packaging, and/or, in non-resalable condtion from wear or damaging exposure/conditions, an exchange/store credit will not be issued.
Please mail to:
Betty Belts (EXCHANGE)
12 North Fir St.
Ventura, CA 93001
Online store credit will be applied in the form of a coupon code to use for online shopping at bettybelts.com
Visit us at our Ventura shop location to exchange the item(s) after following step one above. We’ll instruct you on further steps when you contact us with the details and nature of your order/purchase.
Something broken? Please also see our Product Guarantee.
**PLEASE NOTE** We do not cover the shipping cost for exchanges
If you changed your mind or ordered the wrong size, you’ll need to cover the cost of return shipping. If you’re ordering a ring, and aren’t sure which size to order, be sure to have a professional size you first, or order our nifty Ring Sizing Kit for just $2 (includes shipping).
The only exception to this policy is those very rare instances when an item has a manufacturing defect, or you received an incorrect order. If this is the case, please send us an email at email@example.com, and we’ll send you a return shipping label for the defective/incorrect item(s), and arrange for a replacement/correct item(s).
*HOLIDAY SEASON EXTENSION* Purchases for end-of-the-year holiday gifts (i.e. Christmas, Hannukah, etc.) are under the same exchange policy as stated above, but with a date extension until January 31st of next year.
We do this as a courtesy to our customers who shop early and take advantage of seasonal promotions during the holidays between October-December.