Customer Frequently Asked Questions

  • SHIPPING
  • What are my shipping options?
    • Fast flat rate USA only (USPS Priority) - $6.50
    • Slow flat rate USA only (USPS First Class) - $4.00
    • International flat rate (USPS First Class International) - $14.00
    Free Shipping with any $75 order (USA only) look for this at checkout (shipping) 
    Holiday 2018 order deadlines:
    International 12.05.18
    USA: 12.16.18  (free w/ $75 order or $4) or 12.16.18 ($6.50) 
  • How long does is take to get my order?
    • Fast flat rate US can take up to 2-4 business days.
    • Slow flat rate US can take up to  2-12 business days.
    • USPS International flat rate can take up to business 6-20 business days, sometimes longer if your country is a bit slow with their postal service.
    • Shipping time varies depending on location and USPS coverage.
  • How do I track my order once it has been shipped?

    You'll receive a tracking number via email once your order is packed and ready to ship.  If you haven't received a tracking number within 1 business day of placing your order, reply to your order confirmation email, and we will send it right over.

    Be sure to check your spam, junk, and/or promotions folder first--as business emails often end up there, even when it's mail that you want!

  • Is a shipping fee refundable if I receive an item and decide to return it?

    No, not if you just changed your mind.

    Only in the unlikely event that an item arrived damaged, defective, or a wrong item shipped, is return shipping fee refundable and covered by us.

  • I don’t see an Express shipping option. What if I need it faster?

    This is when you call the shop.  If Express shipping is needed, it generally costs $20 (USD).

    Call us, and we'll assess on an individual basis how fast we can get it to you. This depends on many factors (i.e. where the order is shipped, time of day, local USPS operating hours PST, etc.) But again, because of these variables, it's best just to give us a ring at (805) 648-6997 to discuss your best shipping option for a rushed delivery. It's possible that other shipping methods could work to receive your order when you need it.
  • RETURNS & WARRANTY
  • What's your return and/or exchange policy?
  • What's your guarantee?

    Please visit our product guarantee page

  • Do you charge a restocking fee?

    Nope. But if you change your mind after receiving your order, the shipping fee to return items is your responsibility. Also note, that returns can only be made for store credit.

  • Is the guarantee and return policy the same for in-store and online purchases?

    Yes.

  • JEWELRY INFORMATION & CARE
  • Who makes your jewelry?

    Donna designs all Betty B. signature jewelry. Our collection is then handcrafted in California and Bali.

    We have a talented team at our Bali design studio who are our family, mostly women and led by one amazing woman, Ketut. Ketut makes a point of hiring disadvantaged local women who need a vocation and trains them, providing full-time jobs and stability. We've loyally worked together for over a decade. Our studio staff are expert silversmiths and artisans that create our proprietary designs with quality, love, and the sweet daily blessings of Balinese tradition.

  • Where do you get all your sea glass?

    Donna, her husband, and friends collect a lot of our sea glass locally in California and while traveling.

    But over the years, our family of beach combers has grown internationally--and now glass comes to us from around the world. Despite any distance, we stay closely connected through a shared love of the ocean, and community through creativity.

    Interested in being a part of it? Email Donna at seaglass(at)bettybelts.com to sell glass, trade glass for store credit, or even have a custom piece made with your own glass. Please note that we only trade for "jewelry quality" sea glass.

  • Is your sea glass genuine? Do you shape it in any way?

    Never manufactured-- its always genuine, found on a beach, hand picked with delight, shaped only by the ocean.

  • What's my ring size?

    You can get a nifty ring sizer for only $2 in our online shop, or feel free to pop into your local jeweler to get your fingers sized & you'll be sure to get the right size in your order.

  • What is the Betty Recycling Credit Program?

    Before you throw it away, bring it back! We offer a credit toward something new for those damaged or worn/old Bettys that are past their prime.

    Applied to any of our designs containing SEA GLASS, STERLING and/or PEARLS, GEMSTONES.

    Not local to Ventura? Send items to our headquarters at:

    Betty Belts Recycling 

    12 N. Fir Street

    Ventura, CA 93001

    Please be sure to include the following information in your package: A note reading “Returning for RECYCLING CREDIT” & an email address you check frequently. Once the item is received, you’ll be sent a code via email to redeem your credit on our website.

    Recycling Credits are as follows:

    • Orig. price up to $30 gets $5 credit value
    • Orig. price $31 -$50 gets $7 credit value
    • Orig. price $51 – $100 gets $12 credit value
    • Orig. price $101+ gets $20 credit value
    • Anything above $150 value will be assessed on case by case basis
  • How do I care for my Betty B. Jewelry?

    Visit our Betty B. Jewelry Care page. You'll find lots of helpful info on how to extend the life and beauty of your most treasured pieces.

     

  • ORDERS & REPAIR
  • What are the payment options for my order?

    We accept all major credit cards and PayPal here in the Betty Belts online shop.

    You might notice that PayPal handles this for us, but if you don’t have a PayPal account, you can pay as a Guest using any credit card.

  • Can I use my Betty Bucks earned in the Ventura shop for an online order & vice versa?

    We seriously wish you could!

    But nope, unfortunately due to pesky platform limitations Betty Bucks earned in-store can only be used/redeemed for purchases made in-person at our retail shop in Downtown Ventura.

    It's the same case vice versa for Betty Bucks earned in our webstore. Betty Bucks issued online are non-transferrable & cannot be combined/redeemed with Betty Bucks issued in our retail store.

    Also, Betty Bucks are earned on the subtotal of all purchases (not including sales tax and/or shipping fees). 

    One more thing...Betty Bucks can only be redeemed in increments of ten (10).

    *10 Betty Bucks = $10 off*

    Please contact us for any other inquiries you have about the Betty Bucks Rewards Program.

     

  • Do you do custom orders?

    Absolutely! We love to make special custom jewelry for our customers. It takes extra time, but it is well worth the wait. The custom design fee is $10(USD), which is added to the base price of the design you choose from our collection. Almost all designs in the collection can be made into customs, but there are a few exceptions here and there.

    Bring your own sea glass to the shop, and we'll evaluate it for you. Based on the shape and condition of the pieces, we'll go over your best design options, pricing, approximate time it will take to have your piece hand-crafted, and when it will be available for pick up.

    Can’t come to Ventura? Send us an email with your glass pictured next to a dime for size reference at seaglass(at)bettybelts.com or text or call us at 805-648-6997.

    Please note: we also take sea glass itself (genuine only) as a form of payment toward customs, so if you have some glass to spare, show us what ya got and we will assess the value to use toward the custom. Much of our glass comes from YOU, our cherished customers, found on your travels and adventures or at your local beaches. We are very grateful to receive it and transform it into more jewelry so we can share it with others who love sea glass too.

  • What is your repair policy?

    We offer repair services free of charge under the 1-year warranty for manufacturer defects only. After the 1-year warranty, and/or if the damage is caused on behalf of the owner, we provide repair services for a nominal fee.

  • How long does it take for a reply to a customer or order inquiry?

    A helpful Betty will get back to you within 24 hours. If you reach out via text or email, we'll often respond a lot sooner. A good ol' fashioned phone call during our operating hours of 11am-6pm daily (PT) is the best bet for the quickest answer. We'd love to help you directly any way you'd prefer.

  • SHOPPING & WHERE TO BUY
  • Where can I buy Betty B. jewelry and accessories?

    Please use our Store Locator to find a Betty B. retailer near you!

  • Do I get customer rewards?

    Yes!

    We have a super easy rewards program called Betty Bucks.

    Sign up for Betty Bucks & you'll automatically get 5% back on every purchase.* 

    Build them up to use toward future shopping adventures. Each time you accumulate 10 Betty Bucks, you'll get $10 on us to spend toward anything at Bettybelts.com.**

    You can always check your Betty Bank Balance by signing in through the Betty Bucks link tab  & to get your code at checkout.

    To earn these awesome perks, you have to set up a Betty account online. It's ultra easy, just click on the Betty Bucks tab (found at the right of your screen on the shop home page), follow the prompts & presto! Let the Betty Bucks fun begin. Even better, these rewards don't ever expire!

    Tip: Share Betty love on Facebook & score 5 extra Betty Bucks!

    *Betty Bucks are earned on the subtotal of an online purchase (sales tax and/or shipping fees not included). Betty Bucks can only redeemed in increments of 10. 10 Betty Bucks = $10 off. 

    **Betty Bucks issued online are non-transferrable & cannot be combined/redeemed with Betty Bucks issued in our retail stores & vice versa.

Still not sure, or need to know more? Call or text us at 1-805-648-6997, or, contact us via direct email at service(@)bettybelts.com. We’re happy to help!

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